Shipping Policy

1. How long will it take to receive my parcel?

Once your payment has been confirmed, it will take 7 to 10 working days for delivery. Your order will take 2-3 days to process, and an additional 5-7 working days to be delivered. Unfortunately, we don’t deliver on weekends and national holidays, and your order may be delayed if there are unforeseen circumstances (involving government mandates, natural calamities, etc.).

2. My order tracking shows that the order has been shipped but hasn’t been delivered yet. What does this mean?

It means that your order is still in transit. If all goes well, it should arrive within the estimated time frame for delivery. If the order still hasn’t arrived, please write to us at customersupport@gym-tonique.in and we will check with the courier company.

3. Why is the shipment undeliverable to my location?

We wish to deliver to all locations. We are really pleased that more of you are joining us. However, sometimes we may not be able to deliver to a particular location or address; or, in some situations in certain regions, it can take longer to deliver. This is due to our courier partners’ limitations and their delivery norms and standards. In these cases, please write to us at customersupport@gym-tonique.in and we’ll be sure to communicate with you

4. Do you have an option for priority shipping?

Currently, we do not have any option for priority shipping. But we will always do our best to get your order delivered to you as early as possible.

5. Is the delivery free?

Shipping pan-India is free with orders above Rs 2000. A delivery charge of Rs 100(subject to change) will apply to orders below Rs 2000 with GST charges on the delivery service

6. What if I need to change my delivery address or contact number?

Please get in touch with us within 24-48 hours at customersupport@gym-tonique.in. We will do our best to solve the issue. We will discuss with you possible solutions for changes after that timeframe.

7. What if my order is not delivered?

We have selected a reputable courier delivery partner to ensure that our products reach our customers on time and in good condition. However, we do not take responsibility for the delivery process and final delivery operations. Email us at customersupport@gym-tonique.in if your products do not arrive. We'll get in touch with our courier partner to determine the delivery status of your order. We will share the information with you and do our very best to help you receive your order at the earliest.

8. My package arrived but due to an unforeseen situation, it was returned. Now what?

Hale Brands LLP (and our courier partner) are not liable for issues during the process of delivery, especially if someone at the delivery address refused to accept the order, or if no one was available at the time of delivery. However, if you do find yourself in this situation, do email us at customersupport@gym-tonique.in. We will gladly help you connect with our courier team and try to resolve the issue. Please note that in such situations there may be a courier charge to re-send/re-route the product.

9. What happens if the product was damaged during the delivery process?

Please send us a screenshot of the product as soon as it is received on customersupport@gym-tonique.in to enable us to investigate the matter further. This should be done as soon as possible and no later than 6 hours from receiving the product. Any delays in sending us the pictures on email will make it difficult for us to investigate the matter independently.